Selling & Customer Care
Whether your focus is on external sales, internal relationships, customer satisfaction or key stakeholder management, influencing and relationship management skills are essential for creating bonds that last and add tangible value to your business.
- Recognising personality type – knowing who you’re dealing with
- Building rapport – mirroring, matching and modelling
- The Effective Selling chapter of the Discovery profile and the 6 stages of the sales process
- Personal strengths and weaknesses
- Peer coaching and mentoring
- Mapping stakeholder management – connecting and adapting
- Modelling success – team commitments
Enhanced levels of…
- Engagement
- Selling skills
- Stakeholder management
Outcomes
Delegates will understand their strengths and gaps within the sales and customer care process and will have devised strategies to address areas for development. They will be confident in recognising prospects’ and customers’ colour preferences and adept at flexing their behaviour and communications styles to better meet their needs.
All our learning programmes begin with an introduction to the Insights Discovery model and our signature ‘Personal Impact’ workshop. This gives delegates valuable insights into themselves and the impact they can have on others, and lays the groundwork for improved working relationships and team performance.